return policy
HERE AT IMALENT UK, WE BELIEVE IN THE QUALITY OF OUR PRODUCTS.
If your IMALENT item has any defect as the result of the materials or workmanship we want to make it right!
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn, and in the original packaging. Free or promotional items must be returned along with the original item when being fully refunded.
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will resend a new item to you as soon as possible (within two weeks.)
For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they may take care of you. If you have any issues with them, please contact us.
Within 2 or 5 years of purchase: please contact our customer service at info@imalent.com to apply for the warranty work. We may need your serial number, the date of purchase, and a simple description of your issue.
We encourage you to contact us by phone calls, as it will speed up the customer service process, you may contact +86 18986257869 (Peck) to reach out to our representative anywhere between 9 AM - 7 PM (GMT+8), please notice we can only provide customer service in English by phone call, For customer service in other languages, please contact us by sending an email to info@imalent.com
In order to provide customer service in an efficient manner, please prepare these things below before you make contact:
1. Order Number - 4/5 digital number following #
2. A brief description of your request, which includes the issue you are having, and the solution you are looking for. Such as " one of the emitters stopped working, I want to get it replaced."
3. A video clip that complies with the following steps:
(1). The battery is fully charged, and the battery indicator light is green.
(2). The process you put the battery into the torch, and the process you tighten the battery,（This is very important, in many cases, it's the reason why your torch cannot be turned on).
(3). After the torch is fully charged, please turn on the torch and show us the specific issue.
*On Imalentstore.co.uk, we are only obligated with handling customer service requests when your order is made on this specific site. If your order is made from other platforms, we are only obligated to help you find the right contact for your order, the customer service will be executed by the specific person who is responsible for the platform you ordered from.
If your IMALENT item has any defect as the result of the materials or workmanship we want to make it right!
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn, and in the original packaging. Free or promotional items must be returned along with the original item when being fully refunded.
Once your return is received, a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements. For your replacement, we will resend a new item to you as soon as possible (within two weeks.)
For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they may take care of you. If you have any issues with them, please contact us.
Within 2 or 5 years of purchase: please contact our customer service at info@imalent.com to apply for the warranty work. We may need your serial number, the date of purchase, and a simple description of your issue.
We encourage you to contact us by phone calls, as it will speed up the customer service process, you may contact +86 18986257869 (Peck) to reach out to our representative anywhere between 9 AM - 7 PM (GMT+8), please notice we can only provide customer service in English by phone call, For customer service in other languages, please contact us by sending an email to info@imalent.com
In order to provide customer service in an efficient manner, please prepare these things below before you make contact:
1. Order Number - 4/5 digital number following #
2. A brief description of your request, which includes the issue you are having, and the solution you are looking for. Such as " one of the emitters stopped working, I want to get it replaced."
3. A video clip that complies with the following steps:
(1). The battery is fully charged, and the battery indicator light is green.
(2). The process you put the battery into the torch, and the process you tighten the battery,（This is very important, in many cases, it's the reason why your torch cannot be turned on).
(3). After the torch is fully charged, please turn on the torch and show us the specific issue.
*On Imalentstore.co.uk, we are only obligated with handling customer service requests when your order is made on this specific site. If your order is made from other platforms, we are only obligated to help you find the right contact for your order, the customer service will be executed by the specific person who is responsible for the platform you ordered from.